Support & Services

Warranty

Warranty coverage details, terms, and service information for Stuc-O-Flex products.

Standard Five (5) Year Warranty

This warranty supersedes all other warranties.

Five (5) Year Limited Warranty: STUC-O-FLEX INTERNATIONAL, INC. warrants that STUC-O-FLEX as supplied, when applied in accordance with manufacturer’s specifications and installation instructions, is free from defects and will perform as described in the manufacturer’s literature.

STUC-O-FLEX INTERNATIONAL, INC. sole responsibility under this warranty is to supply replacement materials for any product shown to be defective when originally supplied, provided that not more than Five (5) years have elapsed since the date of purchase by the customer. In no event will STUC-O-FLEX INTERNATIONAL, INC. be liable for any other costs or repair of any nature. No other warranties are expressed or implied, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE.

STUC-O-FLEX INTERNATIONAL, INC. shall not be responsible in any way for products not formulated, manufactured, and labeled by STUC-O-FLEX INTERNATIONAL, INC.

It is further agreed Stuc-O-Flex terminations shall be professionally designed and executed in a water tight manner; the integrity of these details must be maintained.

Standard Ten (10) Year Warranty

This warranty supersedes all other warranties.

Ten (10) Year Limited Warranty: STUC-O-FLEX INTERNATIONAL, INC. warrants that STUC-O-FLEX as supplied, when applied in accordance with manufacturer’s specifications and installation instructions, is free from defects and will perform as described in the manufacturer’s literature.

STUC-O-FLEX INTERNATIONAL, INC. sole responsibility under this warranty is to supply replacement materials for any product shown to be defective when originally supplied, provided that not more than Ten (10) years have elapsed since the date of purchase by the customer. In no event will STUC-O-FLEX INTERNATIONAL, INC. be liable for any other costs or repair of any nature. No other warranties are expressed or implied, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE.

STUC-O-FLEX INTERNATIONAL, INC. shall not be responsible in any way for products not formulated, manufactured, and labeled by STUC-O-FLEX INTERNATIONAL, INC.

It is further agreed Stuc-O-Flex terminations shall be professionally designed and executed in a water tight manner; the integrity of these details must be maintained.

Limited Warranty — Stuc-O-Flex Elastomeric Acrylic Finish

What is covered?

Stuc-O-Flex International, Inc. warrants that all of the exterior products manufactured and sold by Stuc-O-Flex for use as a decorative textured coating material shall be free from defects in the manufacture of materials. This warranty extends to dealers, contractors, general contractors, and all owners of the building within the warranty period.

How long does coverage last?

This warranty runs for Five (5) years commencing on the date of sale of the Stuc-O-Flex product.

What is not covered?

STUC-O-FLEX INTERNATIONAL, INC. shall not be responsible in any way for products of an assembly not formulated, manufactured, and subjected to quality control by STUC-O-FLEX INTERNATIONAL, INC.

Stuc-O-Flex International, Inc. shall not be liable for any loss resulting from:

  • Failure of the owner to maintain the building with reasonable care
  • Normal conditions such as efflorescence, fading, minor cracks and wear
  • Mishandling, misuse, improper storage or improper application
  • Physical abuse, substrate compromise, leaks or structural building movement
  • Fire, storm or other acts of nature
  • Defects resulting from the use of other manufacturers’ products

 

Note: Proper flashing and weeping of windows, doors, and other wall penetrations is required as a condition of this warranty.

What will Stuc-O-Flex International, Inc. do?

Stuc-O-Flex International, Inc. will replace the goods or refund the purchase price.

What maintenance is required?

In addition to general maintenance practices, a review of Stuc-O-Flex terminations shall be conducted every one (1) year. This evaluation will confirm proper performance of other components of the structure preventing the potential for penetration of moisture.

How to Get Service

Within 30 days of the time you discover any problem with the Stuc-O-Flex, write to us including a brief description of the problem. Also include any sales receipt, invoice or other evidence indicating the date of installation.

Stuc-O-Flex International, Inc.

17639 NE 67th Court
Redmond, WA 98052

1-800-305-1045
[email protected]

Technical Support

Installation & Technical Support for Residential Projects

Proper installation is essential to system performance and longevity. Stuc-O-Flex provides technical support to assist builders and installers throughout residential projects.

Application Guidelines

Detailed application guidelines and best practices for proper installation techniques.

Assembly Recommendations

Assembly-specific recommendations tailored to your residential project type and requirements.

Jobsite Support

Technical service support for jobsite questions, troubleshooting, and inspections.

Get In Touch

Talk With a Stuc-O-Flex Specialist

Whether you’re designing, building, or renovating a residential project, our team can help you select the appropriate Stuc-O-Flex system.

Call Us

1-800-305-1045

Office & Will Call Hours: Monday – Friday: 7:00 AM – 5:00 PM

Material Mixing / Production Cutoff Last mix orders accepted by 4:00 PM

Email Us

General & Order Inquiries:

Technical Support:

Offices

Corporate Office

15459 NE 95th St.
Redmond, WA 98052

(425) 885-5085

Eastern Division

1605 Prosser Road
Knoxville, TN 37914

1-800-305-1045